FAQ
- After placing your order on shop.hinsang.com.hk, the customer will receive a email in one business day concerning the order status. If no email is received, you may contact us by emailing to [email protected] or calling at 3151 7979.
- If an email is failed to deliver due to incorrect information inputted by the customer, Only Oud Biotechnology Company Limited, we will accept no liability.
- All product prices are subject to change without prior notice.
- All product prices listed are in Hong Kong dollars.
- All product images are for reference only. The appearance of actual products shall prevail.
- Once the order has been confirmed, we will not accept any requests for return, refund or changes in order.
- Our company shall endeavor to ensure that the description and price of products on this website are up-to-date and reserves the right to change the prices without prior notice.
- Our company shall endeavor to ensure stock availability of products. If we are unable to provide certain products due to unavailable stock, we reserve the right to refuse your order.
- If we are unable to provide any products or services of your order, we will inform you by phone or email and arrange refund.
- Only Oud Biotechnology Company Limited reserves the right to refuse any orders with incomplete or false information.
- In the event of any disputes, Only Oud Biotechnology Company Limited reserves the right of the final decision.
Delivery (Hong Kong Only)
- We offer free delivery for purchases over HK$500.
- For orders under HK$500, a min. delivery charge of HK$30 per each order shall apply, subject to SF Express service rate.
- Delivery service is limited to certain Hong Kong regions only, and not applicable to remote areas (Ma Wan, Tung Chung, airport, etc.), outlying islands and buildings without elevators.
- Delivery service is available from Monday to Friday, except on public holidays.
- Each order is applicable to one single delivery location only.
- Delivery is generally arranged within 7 business days after confirmation of order. We will inform the customer of the delivery date by email or by phone.
